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London Midland Adopt a Station posters

London Midland Adopt a Station posters

Documents   •   Sep 28, 2017 16:26 BST

London Midland's Annual Stakeholder Conference 2017

Slides from London Midland’s annual stakeholder conference 2017 can be downloaded from here.

London Midland Business July 2017

London Midland Business July 2017

Documents   •   Jul 27, 2017 16:59 BST

In this edition: • We win 2 CSR awards in a month • Customer satisfaction scores 84% in NRPS • We celebrate success with LM Labs • We get firm on railway bylaws • We get closer to our communities – and bears! • We prepare for big engineering projects And much more

London Midland Customer Report, June 2017

London Midland Customer Report, June 2017

Documents   •   Jun 15, 2017 14:59 BST

London Midland is committed to improving its services creating simply better journeys for everyone. Our latest Customer Report outlines what improvements we’ve been working on since October and what we’ll be improving over the next six months. It also outlines some of our key facts and figures and how we’ve been performing against our targets.

London Midland's West Coast Stakeholders' Spring Briefing 2017
London Midland's North West & West Midlands Spring Stakeholder Briefing 2017
London Midland Business April 2017

London Midland Business April 2017

Documents   •   Apr 18, 2017 15:42 BST

In this edition • We are named Britain’s most improved organisation for customer service • We look back on 12 months of Direct Award achievements • Labs by London Midland launches a new era in improving rail journeys • We team up with the Albion Foundation • We shed light on the work of the Railway Mission • We tell you about coping with Doris day and the Lime St landslide And much more

London Midland Business  February 2017

London Midland Business February 2017

Documents   •   Feb 23, 2017 10:01 GMT

In this edition • We celebrate achieving Gold IiP status • We celebrate becoming the UK’s ‘Most Improved’ train company • We achieve an NRPS customer satisfaction score of 85% • We celebrate Finance Team of the year success • We celebrate our rail ambassadors • We reach out to more communities. And much more

London Midland’s December 2016 stakeholder newsletter

In this edition • We tell you about our winter Timetable improvements • We celebrate a 7.4% jump in railcard sales for disabled passenger • We receive praise for our leaf fall timetable communications • We update you on improving Community Rail • We roll out more Ticket machines • We launch our new uniforms • We win a bloomin’ award And much more

London Midland Sustainability Report 2016

London Midland Sustainability Report 2016

Documents   •   Nov 24, 2016 15:31 GMT

London Midland's Sustainability Report 2016 is now available on line.