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London Midland named ‘most improved’ for customer service

London Midland named ‘most improved’ for customer service

Press Releases   •   Feb 16, 2017 07:00 GMT

Train operator, London Midland, is named the ‘most improved organisation’ in the latest UK Customer Satisfaction Index (UKCSI). Out of the 244 organisations surveyed, London Midland increased its score by 9.3 points from 68.1 to 77.4 during 2016. Key areas of improvement listed by the report were complaints handling and getting things right first time.

Come and be part of your local railway

Come and be part of your local railway

Press Releases   •   Feb 15, 2017 16:17 GMT

Longbridge people are being encouraged to get involved with local railway station this weekend. A presentation will be given by the Friends of Coseley Station between 11.30am and 1pm on Saturday (18 February 2017) at the LPAP SPACE, College Street, Longbridge.

London Midland gives cyclists a second chance to enter the sold-out Vélo Birmingham
Jail for fare evader caught on camera assaulting rail staff – Birmingham

Jail for fare evader caught on camera assaulting rail staff – Birmingham

Press Releases   •   Feb 06, 2017 07:00 GMT

A Birmingham lout, who refused to pay for a fare and assaulted revenue protection managers on a train, has been jailed. Elliot Nash, 32, told the three members of rail staff to “f*** off” and that he was not going to buy a ticket, before threatening to knock them out on the journey between Bournville and Northfield on 11 November 2016.

You have to admit it’s getting better

You have to admit it’s getting better

Press Releases   •   Jan 30, 2017 10:14 GMT

London Midland scooped two “Most improved” awards at this year’s Golden Whistles ceremony. The train operator won the awards for most improved right time arrivals in both the Regional and London & South East categories. The Golden Whistle awards celebrate the best of railway operating and are handed out to those companies making the greatest strides in punctuality and other key indicators.

London Midland calls time on anti-social behaviour

London Midland calls time on anti-social behaviour

Press Releases   •   Jan 23, 2017 13:09 GMT

​162 people ejected from Friday night London - Northampton service 26 Penalty Fares issued The train company has been deploying extra security on certain trains in recent weeks based on feedback from customers and front-line staff. This includes late night services from the capital and Liverpool and trains through Birmingham.

Passengers urged to check before travelling ahead of Euston and Willesden improvement works

Passengers urged to check before travelling ahead of Euston and Willesden improvement works

Press Releases   •   Jan 20, 2017 09:00 GMT

Passengers are urged to plan their journeys and check before they travel ahead of essential railway improvements in London over four Sundays from the end of January. The work is part of Britain’s Railway Upgrade Plan. As a result of this activity, on the four Sundays - 29 January, 5, 12 and 19 February - there will be fewer trains in and out of Euston.

‘Blue Monday’ sees West Midlands launch of scheme to help reduce railway suicides

‘Blue Monday’ sees West Midlands launch of scheme to help reduce railway suicides

Press Releases   •   Jan 16, 2017 07:00 GMT

Rail Pastors - A scheme, which aims to keep vulnerable people safe and save lives on the railway in the West Midlands, is being launched on what is dubbed by many as the most depressing day of the year.

New ticket machine for Colwall station

New ticket machine for Colwall station

Press Releases   •   Jan 12, 2017 16:22 GMT

New ticket machines for Wolverhampton stations

New ticket machines for Wolverhampton stations

Press Releases   •   Jan 12, 2017 16:20 GMT

​Two Wolverhampton train stations today unveiled brand new self-service ticket vending machines.

New ticket machines for West Midlands stations
New ticket machines for Telford stations

New ticket machines for Telford stations

Press Releases   •   Jan 12, 2017 16:13 GMT

New ticket machine for Shenstone station

New ticket machine for Shenstone station

Press Releases   •   Jan 12, 2017 16:10 GMT

​London Midland today unveiled a new ticket vending machine at Shenstone station.

New ticket machine for Lye station

New ticket machine for Lye station

Press Releases   •   Jan 12, 2017 15:59 GMT

London Midland today unveiled a new ticket vending machine at Lye station.

New ticket machine for Stone station

New ticket machine for Stone station

Press Releases   •   Jan 12, 2017 15:54 GMT

London Midland today unveiled a new ticket vending machine at Stone station.

New ticket machine for Hampton in Arden station

New ticket machine for Hampton in Arden station

Press Releases   •   Jan 12, 2017 15:42 GMT

London Midland today unveiled a new ticket vending machine at Hampton in Arden station.

New ticket machine for Bedworth station

New ticket machine for Bedworth station

Press Releases   •   Jan 12, 2017 15:29 GMT

​London Midland today unveiled a new ticket vending machine at Bedworth station.

New ticket machines for Kidderminster stations

New ticket machines for Kidderminster stations

Press Releases   •   Jan 12, 2017 15:21 GMT

Two Kidderminster train stations today unveiled brand new self-service ticket vending machines.

New ticket machine for Dudley Port station

New ticket machine for Dudley Port station

Press Releases   •   Jan 12, 2017 15:05 GMT

London Midland today unveiled a new ticket vending machine at Dudley Port station.

New ticket machines for Birmingham stations

New ticket machines for Birmingham stations

Press Releases   •   Jan 12, 2017 14:58 GMT

Eight Birmingham train stations today unveiled brand new self-service ticket vending machines