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No trains between Liverpool and Crewe due to derailment

Press Release   •   Oct 07, 2017 06:38 BST

Derailment - no trains between Liverpool and Crewe

The derailment of an empty train means there are currently no services between Crewe and Liverpool.

London Midland is running buses between Crewe and Liverpool. Tickets are also being accepted by other rail operators including Virgin and Merseyrail. Passengers for Liverpool City Centre are being advised to travel via Chester and transfer to Merseyrail services.

The derailment happened yesterday evening around 2020 hours north of South Liverpool Parkway Station. The train had terminated at the station and was attempting to change tracks to return to Birmingham when the derailment occurred. There is currently no estimate as to when the line will be cleared. 

London Midland has apologised for the disruption and is reminding passengers to claim compensation if their journey is delayed by 30 minutes or more. Details can be found at www.Londonmidland.com/delayrepay.

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Since 2007, London Midland has been providing train services to and from London in the south, to Birmingham in the Midlands and Liverpool in the north-west.  Over 70 million passenger journeys a year are made using on the network and London Midland manages  150 stations and operates  1,300 services a day.

London Midland is owned by Govia, the partnership between the Go-Ahead Group and Keolis. Govia is the UK’s busiest rail operator, responsible for nearly 30 per cent of UK passenger rail journeys through its three rail companies, GTR (which includes Gatwick Express services), Southeastern and London Midland.  Further information on Govia is available at www.govia.info

London Midland has won a range of awards, including Best Local Transport Integration, five Rail Business Awards for marketing, public relations and customer information, five Golden Spanner Awards for Engineering, three IOIC awards for internal communication and three Railstaff Awards for Outstanding Customer Service, Lifesaving and Charity Work. In 2017 London Midland was named as Britain's most improved train company by the Institute of Rail Operators and the UK's most improved  organisation for customer service in the UKCSI survey.

In 2017 London Midland was awarded the Investors in People (IiP) Gold Award and been awarded the 5 Star award by the European Foundation for Quality Management (EFQM) in 2014.

For more information about London Midland please visit the London Midland website or the newsroom website.

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