London Midland’s Class 350/2 unit has been crowned the most reliable train in the UK at the Golden Spanner awards 2017.
The trains run on the West Coast Main Line from London, through the Midlands to Liverpool, and between Birmingham and Walsall.
Each unit type is assessed against an MTIN MAA (Miles per Technical Incident Moving Annual Average) metric, essentially the distance travelled since the last technical fault. London Midland’s Class 350/2 units came top of the category with a mileage of 164,481.
The Golden Spanner awards are held annually and recognise the achievements of train operating companies and their engineering teams who maintain the most reliable fleets in the UK.
Currently, London Midland operates a fleet of 37 Class 350/2 units, which are maintained by Siemens at Kings Heath depot in Northampton.
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Since 2007, London Midland has been providing train services to and from London in the south, to Birmingham in the Midlands and Liverpool in the north-west. Over 70 million passenger journeys a year are made using on the network and London Midland manages 150 stations and operates 1,300 services a day.
London Midland is owned by Govia, the partnership between the Go-Ahead Group and Keolis. Govia is the UK’s busiest rail operator, responsible for nearly 30 per cent of UK passenger rail journeys through its three rail companies, GTR (which includes Gatwick Express services), Southeastern and London Midland. Further information on Govia is available at www.govia.info
London Midland has won a range of awards, including Best Local Transport Integration, five Rail Business Awards for marketing, public relations and customer information, five Golden Spanner Awards for Engineering, three IOIC awards for internal communication and five Railstaff Awards for Outstanding Customer Service, Lifesaving and Charity Work. In 2017 London Midland was named as Britain's most improved train company by the Institute of Rail Operators and the UK's most improved organisation for customer service in the UKCSI survey.
In 2017 London Midland was also awarded the Investors in People (IiP) Gold Award and the 5 Star award by the European Foundation for Quality Management (EFQM) in 2014. Achievements for working with communities recognised with an International Corporate Social Responsibility (CSR) award (2017), an HR Excellence award for Best CSR Strategy (2017) and five national Community Rail awards (2017).