London Midland’s revenue protection team have spent a day volunteering at West Midlands charity, Acorns Children’s Hospice.
The 14-strong team visited the charity’s donation sorting depot in Halesowen to learn more about how Acorns operates and to lend a helping hand sorting through stock. After a welcome talk, introduction to sorting and a tour of the site, the revenue protection team were tasked with identifying designer items and other suitable pieces of stock for the charity’s outlets.
Acorns Children’s Hospice Trust offers a network of care and support to life-limited and life-threatened children and their families across the Midlands. The charity has three hospices in Birmingham, Walsall and Worcester.
Darren Hanley, head of revenue protection at London Midland, said: “As a business, we encourage all of our teams to take some time out and give back to the communities they serve. Acorns does fantastic work across the Midlands and when the opportunity came around for some of our team to spend time with them, we jumped at the chance.
“Everyone who helped out had a fantastic time learning about the vital support they offer and seeing the effort that goes into making the charity a success.”
Chris Ryder corporate and partnerships at Acorns Children's Hospice, said: “A big thank you to theLondon Midland team. By volunteering at our Donation Centre you are helping us to sort stock that is vital to supply our retail shops across the region. All proceeds from items sold across our shops directly help us provide care, support, fun and laughter for local life limited and life threatened children and their families.”
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Since 2007, London Midland has been providing train services to and from London in the south, to Birmingham in the Midlands and Liverpool in the north-west. Over 70 million passenger journeys a year are made using on the network and London Midland manages 150 stations and operates 1,300 services a day.
London Midland is owned by Govia, the partnership between the Go-Ahead Group and Keolis. Govia is the UK’s busiest rail operator, responsible for nearly 30 per cent of UK passenger rail journeys through its three rail companies, GTR (which includes Gatwick Express services), Southeastern and London Midland. Further information on Govia is available at www.govia.info
London Midland has won a range of awards, including Best Local Transport Integration, five Rail Business Awards for marketing, public relations and customer information, five Golden Spanner Awards for Engineering, three IOIC awards for internal communication and five Railstaff Awards for Outstanding Customer Service, Lifesaving and Charity Work. In 2017 London Midland was named as Britain's most improved train company by the Institute of Rail Operators and the UK's most improved organisation for customer service in the UKCSI survey.
In 2017 London Midland was also awarded the Investors in People (IiP) Gold Award and the 5 Star award by the European Foundation for Quality Management (EFQM) in 2014. Achievements for working with communities recognised with an International Corporate Social Responsibility (CSR) award (2017), an HR Excellence award for Best CSR Strategy (2017) and five national Community Rail awards (2017).