162 people ejected from Friday night service
26 Penalty Fares issued
London Midland stopped 162 people from boarding a train from London to Northampton last week due to anti-social behaviour.
The train company has been deploying extra security on certain trains in recent weeks based on feedback from customers and front-line staff. This includes late night services from the capital and Liverpool and trains through Birmingham.
Darren Hanley, head of Revenue Protection & Security at London Midland, commented:
“Quite frankly these people were not fit to travel. We have implemented this initiative following direct feedback from what our staff and customers are telling us. This particular service needed action taking and we have invested in measures and solutions that will ensure the safety and welfare of all of those on board our service. Our staff should not be coming to work to face harassment, likewise, passengers shouldn’t be put in harm’s way and this initiative will directly improve the environment for all on board.”
Steve Helfet, head of West Coast Services, at London Midland, said:
“The safety and welfare of our customers and colleagues is our number one priority and we will do all we can to ensure that passengers feel safe and our team has the support they need. It is the few that spoil it for the many and our goal is to stamp this out with immediate effect – these early results are a step in the right direction.”
In addition to the 162 stopped from travelling on the 0034 Euston – Northampton service, 26 Penalty Fares were issued to people travelling without tickets.
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Since 2007, London Midland has been providing train services to and from London in the south, to Birmingham in the Midlands and Liverpool in the north-west. Over 70 million passenger journeys a year are made using on the network and London Midland manages 150 stations and operates 1,300 services a day.
London Midland is owned by Govia, the partnership between the Go-Ahead Group and Keolis. Govia is the UK’s busiest rail operator, responsible for nearly 30 per cent of UK passenger rail journeys through its three rail companies, GTR (which includes Gatwick Express services), Southeastern and London Midland. Further information on Govia is available at www.govia.info
London Midland has won a range of awards, including Best Local Transport Integration, five Rail Business Awards for marketing, public relations and customer information, five Golden Spanner Awards for Engineering, three IOIC awards for internal communication and three Railstaff Awards for Outstanding Customer Service, Lifesaving and Charity Work.
In 2013 London Midland was awarded the Investors in People (IiP) Silver Award and been awarded the 5 Star award by the European Foundation for Quality Management (EFQM) in 2014.