Trains are moving again between Coventry and Rugby. The route had been closed since the start of services this morning as a result of a burning road vehicle under a bridge in the Brandon area.
A London Midland spokesman said “We would like to thank all our passengers for their patience and understanding this morning. While the line has reopened our priority is to get trains and traincrew back into position to run a full service for the evening peak. This will take several hours. Until we can restore the normal timetable, passengers are free to use their tickets on any train to get to where they are going.”
London Midland is also reminding rail travellers delayed by 30 minutes or more to claim compensation from the company. Details can be found at www.londonmidland.com/delayrepay
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Since 2007, London Midland has been providing train services to and from London in the south, to Birmingham in the Midlands and Liverpool in the north-west. Over 70 million passenger journeys a year are made using on the network and London Midland manages 150 stations and operates 1,300 services a day.
London Midland is owned by Govia, the partnership between the Go-Ahead Group and Keolis. Govia is the UK’s busiest rail operator, responsible for nearly 30 per cent of UK passenger rail journeys through its three rail companies, GTR (which includes Gatwick Express services), Southeastern and London Midland. Further information on Govia is available at www.govia.info
London Midland has won a range of awards, including Best Local Transport Integration, five Rail Business Awards for marketing, public relations and customer information, five Golden Spanner Awards for Engineering, three IOIC awards for internal communication and five Railstaff Awards for Outstanding Customer Service, Lifesaving and Charity Work. In 2017 London Midland was named as Britain's most improved train company by the Institute of Rail Operators and the UK's most improved organisation for customer service in the UKCSI survey.
In 2017 London Midland was also awarded the Investors in People (IiP) Gold Award and the 5 Star award by the European Foundation for Quality Management (EFQM) in 2014. Achievements for working with communities recognised with an International Corporate Social Responsibility (CSR) award (2017), an HR Excellence award for Best CSR Strategy (2017) and five national Community Rail awards (2017).