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Double success for London Midland at RailStaff Awards

Press Release   •   Oct 11, 2017 15:59 BST

London Midland's head of community rail, Faye Lambert, and Smethwick Rolfe Street adopter, Sultana Shahid

London Midland scooped two prizes at this year’s RailStaff Awards.

James Graysmark was Highly Commended in the Samaritans Lifesaver category for stepping in to save another life. James works as a customer service assistant at Worcester Shrub Hill station. The judges said, “After talking to and seemingly convincing an anguished female not to take a rash decision, he continued to monitor and acted quickly to pull her away from danger.”

London Midland’s head of community rail, Faye Lambert, also received a Highly Commended award in the Outstanding Customer Service category. The judges said, “Over the past 10 months, she has brought a focus to community initiatives within the company and has used her seemingly boundless energy to find solutions to all the issues which have be managed in developing community projects.”

London Midland’s work with communities was also recognised with five wins at last week’s Community Rail Awards.

Commenting on the RailStaff Awards, London Midland commercial director, Richard Brooks, said: “We are very proud of James and Faye. Each has received recognition for very different reasons but they both are great examples of excellence in the rail industry that goes above and beyond the day to day challenges of running a highly valued public service.”

The RailStaff Awards started in 2007 with an aim to show recognition of the great work of the people in the rail industry and to appreciation for the people who deliver the railway - from drivers to cleaners, and engineers to station staff. Often these are stories of lives saved, careers turned around and adversity conquered.

In 2016, The RailStaff Awards saw over 1,000 people in attendance, 1,800 nominations and 45,000 votes.


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Since 2007, London Midland has been providing train services to and from London in the south, to Birmingham in the Midlands and Liverpool in the north-west.  Over 70 million passenger journeys a year are made using on the network and London Midland manages  150 stations and operates  1,300 services a day.

London Midland is owned by Govia, the partnership between the Go-Ahead Group and Keolis. Govia is the UK’s busiest rail operator, responsible for nearly 30 per cent of UK passenger rail journeys through its three rail companies, GTR (which includes Gatwick Express services), Southeastern and London Midland.  Further information on Govia is available at

London Midland has won a range of awards, including Best Local Transport Integration, five Rail Business Awards for marketing, public relations and customer information, five Golden Spanner Awards for Engineering, three IOIC awards for internal communication and three Railstaff Awards for Outstanding Customer Service, Lifesaving and Charity Work. In 2017 London Midland was named as Britain's most improved train company by the Institute of Rail Operators and the UK's most improved  organisation for customer service in the UKCSI survey.

In 2017 London Midland was awarded the Investors in People (IiP) Gold Award and been awarded the 5 Star award by the European Foundation for Quality Management (EFQM) in 2014.

For more information about London Midland please visit the London Midland website or the newsroom website.

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