Documents • Sep 28, 2017 14:19 BST
Slides from London Midland’s annual stakeholder conference 2017 can be downloaded from here.
In this edition: • We win 2 CSR awards in a month • Customer satisfaction scores 84% in NRPS • We celebrate success with LM Labs • We get firm on railway bylaws • We get closer to our communities – and bears! • We prepare for big engineering projects And much more
London Midland is committed to improving its services creating simply better journeys for everyone. Our latest Customer Report outlines what improvements we’ve been working on since October and what we’ll be improving over the next six months. It also outlines some of our key facts and figures and how we’ve been performing against our targets.
Documents • May 18, 2017 13:00 BST
In this edition • We are named Britain’s most improved organisation for customer service • We look back on 12 months of Direct Award achievements • Labs by London Midland launches a new era in improving rail journeys • We team up with the Albion Foundation • We shed light on the work of the Railway Mission • We tell you about coping with Doris day and the Lime St landslide And much more
In this edition • We celebrate achieving Gold IiP status • We celebrate becoming the UK’s ‘Most Improved’ train company • We achieve an NRPS customer satisfaction score of 85% • We celebrate Finance Team of the year success • We celebrate our rail ambassadors • We reach out to more communities. And much more
Documents • Dec 08, 2016 11:06 GMT
In this edition • We tell you about our winter Timetable improvements • We celebrate a 7.4% jump in railcard sales for disabled passenger • We receive praise for our leaf fall timetable communications • We update you on improving Community Rail • We roll out more Ticket machines • We launch our new uniforms • We win a bloomin’ award And much more
London Midland is committed to improving itsservices and making travel simpler. Our latest Customer Report outlines what improvements we’ve been working on since April and what we’ll be improving over the next six months. It also outlines some of our key facts and figures and how we’ve been performing against our targets.
Documents • Sep 29, 2016 09:30 BST
In this edition • We blaze a trail for apprentices • We sign a new partnership with TfWM • We update you on Watford • We get ready to innovate with the Class 230 • We get ready for leaf fall • We celebrate with the people of Bromsgrove And much more
Documents • Aug 01, 2016 10:21 BST
In this edition • Our fourth consecutive year-on-year rise in customer satisfaction • We launch our partnership with the CBSO • We Get closer to our communities with the Birmingham Big Art Project • Julian Lloyd Webber names a Class 350 ‘Lichfield Festival’ • Our stations celebrate the Queen’s 90th • Bromsgrove gets a new station And much more
Documents • Aug 01, 2016 09:03 BST
Rail passengers are in line for a range of benefits and enhanced services following the signing of a new partnership deal between transport chiefs and train operator London Midland. Transport for West Midlands and London Midland have agreed a 45 point plan to build on past successes and deliver further local improvements for customers in the region.
Documents • May 19, 2016 13:00 BST
Slides from London Midland’s Northwest and West Midlands Stakeholder briefing – Spring 2016 can be downloaded from here.
Documents • Apr 28, 2016 13:00 BST
Slides from London Midland's West Coast Stakeholder Briefing - Spring 2016 can be downloaded from here
We’re committed over the next 18 months to continue to improve the service we offer. We will be introducing: Two extra Trent Valley, evening services from Euston An extra 2,300 seats out of Euston each week Earlier Sunday services in to Birmingham Free WiFi on our fleet of Class 350s that primarily operate out of Euston An extra late return service on the Abbey line and much more
Documents • Mar 18, 2016 09:07 GMT
Featured in this edition: • We mark the start of our new franchise on April 1 • We introduce our “Travel Made Simple” campaign • We welcome our latest Prince’s Trust apprentices • We confirm the dates and venues of this year’s stakeholder briefings and annual conference And much more