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Press Releases • Oct 19, 2017 12:30 BST
London Midland services between Birmingham and Liverpool Lime Street will resume on Monday, 23 October, following a period of improvement works.
Press Releases • Oct 18, 2017 09:38 BST
Colourful new artwork has been launched at Shifnal station, created by schoolchildren to demonstrate local pride whilst making the station more welcoming for customers.
Press Releases • Oct 11, 2017 15:59 BST
London Midland scooped two prizes at this year’s RailStaff Awards.
Press Releases • Oct 10, 2017 14:02 BST
Lichfield has received the top award in the Heart of England in Bloom 2017 competition, endorsing the exceptional quality of the city’s striking floral displays. Mentioned by judges as an area particularly worthy of recognition was the “colourful” new planting at Lichfield City train station, helping to influence their overall decision in favour of the Cathedral city.
Press Releases • Oct 16, 2017 08:00 BST
London Midland is introducing a temporary leaf fall timetable on the Abbey Line again this year. The autumn timetable will apply from Monday, 23 October until Saturday, 9 December.
Press Releases • Oct 16, 2017 08:00 BST
London Midland is introducing a temporary leaf fall timetable on its Cross City line again this year. The autumn timetable, which affects Monday – Saturday services, will apply from Monday, 30 October until Saturday, 9 December.
Press Releases • Oct 09, 2017 11:36 BST
London Midland’s dedication to getting closer to local communities was recognised last night with a clutch of wins at the Community Rail Awards 2017.
Press Releases • Oct 03, 2017 11:29 BST
London Midland’s dedication to providing the best customer experience has been recognised with a double win at a national awards ceremony.
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Documents • Sep 28, 2017 14:19 BST
Slides from London Midland’s annual stakeholder conference 2017 can be downloaded from here.
In this edition: • We win 2 CSR awards in a month • Customer satisfaction scores 84% in NRPS • We celebrate success with LM Labs • We get firm on railway bylaws • We get closer to our communities – and bears! • We prepare for big engineering projects And much more
London Midland is committed to improving its services creating simply better journeys for everyone. Our latest Customer Report outlines what improvements we’ve been working on since October and what we’ll be improving over the next six months. It also outlines some of our key facts and figures and how we’ve been performing against our targets.
In this edition • We are named Britain’s most improved organisation for customer service • We look back on 12 months of Direct Award achievements • Labs by London Midland launches a new era in improving rail journeys • We team up with the Albion Foundation • We shed light on the work of the Railway Mission • We tell you about coping with Doris day and the Lime St landslide And much more
In this edition • We celebrate achieving Gold IiP status • We celebrate becoming the UK’s ‘Most Improved’ train company • We achieve an NRPS customer satisfaction score of 85% • We celebrate Finance Team of the year success • We celebrate our rail ambassadors • We reach out to more communities. And much more
Documents • Apr 28, 2016 13:00 BST
Slides from London Midland's West Coast Stakeholder Briefing - Spring 2016 can be downloaded from here
We’re committed over the next 18 months to continue to improve the service we offer. We will be introducing: Two extra Trent Valley, evening services from Euston An extra 2,300 seats out of Euston each week Earlier Sunday services in to Birmingham Free WiFi on our fleet of Class 350s that primarily operate out of Euston An extra late return service on the Abbey line and much more
Documents • Apr 27, 2015 15:49 BST
Agenda How we are performing Route Matters Infrastructure Update Protecting our revenue & passengers Direct Award Update Q&A
Documents • Apr 27, 2015 11:54 BST
Agenda How we are performing Route Matters Infrastructure Update New Street Update Protecting our revenue & passengers Direct Award Update Q&A
Documents • Dec 08, 2016 11:06 GMT
In this edition • We tell you about our winter Timetable improvements • We celebrate a 7.4% jump in railcard sales for disabled passenger • We receive praise for our leaf fall timetable communications • We update you on improving Community Rail • We roll out more Ticket machines • We launch our new uniforms • We win a bloomin’ award And much more
London Midland is committed to improving itsservices and making travel simpler. Our latest Customer Report outlines what improvements we’ve been working on since April and what we’ll be improving over the next six months. It also outlines some of our key facts and figures and how we’ve been performing against our targets.
Documents • Sep 29, 2016 09:30 BST
In this edition • We blaze a trail for apprentices • We sign a new partnership with TfWM • We update you on Watford • We get ready to innovate with the Class 230 • We get ready for leaf fall • We celebrate with the people of Bromsgrove And much more
Documents • Aug 01, 2016 10:21 BST
In this edition • Our fourth consecutive year-on-year rise in customer satisfaction • We launch our partnership with the CBSO • We Get closer to our communities with the Birmingham Big Art Project • Julian Lloyd Webber names a Class 350 ‘Lichfield Festival’ • Our stations celebrate the Queen’s 90th • Bromsgrove gets a new station And much more
Documents • Mar 18, 2016 09:07 GMT
Featured in this edition: • We mark the start of our new franchise on April 1 • We introduce our “Travel Made Simple” campaign • We welcome our latest Prince’s Trust apprentices • We confirm the dates and venues of this year’s stakeholder briefings and annual conference And much more
Documents • May 18, 2017 13:00 BST
Documents • Feb 04, 2016 09:49 GMT
In this edition • We report how passenger satisfaction is up another 2 points to 86% • We report on our best Christmas ever for train performance • We tell you how you can help shape the next franchise in 2017 • We give you the dates of this year’s stakeholder briefings and annual conference. And much more besides.
Documents • Dec 16, 2015 15:07 GMT
In this edition we give you more detail about the £13 million of improvements we will be introducing during our new franchise which begins in April 2016.
Documents • Nov 09, 2015 09:10 GMT
In this edition • We sponsor rugby in Liverpool • We go to Westminster • Transport Secretary visits London Midland • Our Revenue Team is on Sky News And much more
Documents • Oct 05, 2015 08:59 BST
Slide presentations from our annual stakeholder conference can be downloaded from here
Documents • Sep 03, 2015 08:30 BST
In this edition – Our trains top the reliability tables. Great Malvern is officially ‘excellent’. Hundreds turn out for the Nuneaton rail crash anniversary. We find a local hero. News on changing trains south of Northampton and much more.